Refund policy

RETURNS

For all returns or exchanges, please contact us on accounts@wheelyconvenient.com

If you change of mind about your Wheely Convenient purchase, we will gladly offer to exchange any unwanted item(s) within 7 days of the order delivered date, as long as the item is in new & un-used condition, and in the original packaging. If you would like to return an item after the 7-day grace period, a 15% restocking fee will also apply, as well as additional fees for original postage recovery and handling. Returned items must be in their original intact packaging, in re-saleable condition. 

All return postage costs are to be paid for by the customer - unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.

To complete your return, we require your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Please note on sale items marked as "Final sale" we will not be accepting returns on these items, including incorrect choice in sizing. Please refer to the ACCC website regarding this policy under - occasions when consumers aren't entitled to a repair, replacement or refund. Final sale items do not fall under our change of mind policy.