Refund policy

To start a return or exchange, email ollie@chopbikes.com with your order number. Please don't send items back to the manufacturer.

Faulty items

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If an item is faulty, you're entitled to a repair, replacement or refund, and for a major failure you can choose a refund or replacement. We cover return postage for faulty items. Where a manufacturer warranty applies, we'll handle the claim with the supplier for you.

Change of mind

• Within 7 days of delivery: we're happy to exchange unwanted items that are new, unused and in their original, undamaged packaging.
• After 7 days: returns may still be accepted in resaleable condition, but a 15% restocking fee, a per-item handling fee and the original shipping cost will be deducted.
• Special orders and custom items (ordered in or made specifically for you): customer-requested cancellations or returns attract a restocking fee of up to 25%.
• Final sale items can't be returned for change of mind, including choosing the wrong size. This doesn't affect your rights if the item is faulty.

Change-of-mind return postage is paid by you. We recommend a tracked, insured service, as we can't take responsibility for parcels lost on the way back to us.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method, minus any fees above. Please keep your receipt or order confirmation, as proof of purchase is required.

For more on your rights, see the ACCC's guide to repairs, replacements and refunds.