Terms of service

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking Fees
Normal items returned after the grace period will attract a 15% restocking fee. Some of the products listed on Wheely Convenient have to be ordered in or custom manufactured. In these instances - we will need to charge up to 25% for the restocking fee (for any customer-requested order cancellations), as we need to absorb the item into our inventory. 

Handling Fees
Due to the volume of return requests, we need to scrutinize each item that comes back, to ensure the packaging is in resaleable condition and the item itself has not been swapped out or tampered with. Unfortunately this is all additional labour and we will need to charge a small fee per item after the grace period.