Terms of service

These terms apply to purchases from chopbikes.com and workshop services from Chop Shop, the trading name of Wheely Convenient Pty Ltd (ABN 64 616 346 948), 81 Regent Street, Chippendale NSW 2008. By placing an order you agree to these terms.

Prices and payment

All prices are in Australian dollars and include GST. We work hard to keep prices and stock information accurate. If an item is listed with a clear pricing error, we'll contact you before processing the order and you can choose to cancel for a full refund.

Stock and online-only items

Some products are held by our suppliers and marked as online-only. Supplier stock can sell out between our updates. If an item you ordered is unavailable, we'll let you know and offer an alternative or a full refund.

Special orders and cancellations

Some products are ordered in or custom made for you. If you cancel a special order after we've placed it with the supplier, a restocking fee of up to 25% may apply.

Returns, refunds and shipping

See our Refund policy and Shipping policy.

Workshop services

Service prices are listed on our website. If extra work or parts are needed, we'll contact you before going ahead. Please collect your bike promptly once we let you know it's ready.

Your consumer rights

Nothing in these terms limits your rights under the Australian Consumer Law.

Contact

Questions about these terms: ollie@chopbikes.com or 0451 872 894. These terms are governed by the laws of New South Wales.