Shipping policy

SHIPPING

Please note we are experiencing longer than usual delays through our supply chain, including both inbound and outbound logistics. Please allow additional time for your order to arrive. Our apologies for the inconvenience. 

All WHEELY CONVENIENT orders are shipped domestically via Australia Post or Startrack Express (for larger orders). Orders are shipped within 1-2 business days. You should receive your order within 5-7 working days. 

If you have ordered an item from our Supplier Warehouse, please allow an additional 3-4 days for the item to be ordered and shipped. 

Our shipping terms are currently
- Standard $9.99 freight on orders under $99
- Free freight on orders over $99
- Express Post Upgrade option ($9.99) on orders that meet the free freight threshold. Please note this is an upgrade for the postage component, and standard handling time applies.

For international orders (shipped outside Australia)

For international orders, shipping costs will differ depending on which zone your country falls under, and also the total weight of your order. Proceed through checkout and the cart will automatically add postage. International lead-times can vary depending on your delivery location. Please allow up to 30 days to receive your delivery outside Australia.

Please note, our shipping costs do not include any overseas import duties, taxes or tariffs, and these will be payable by the customer. Please check with your country's rules regarding import taxes and customs duties - these will vary from country to country. Generally, your package might be held up by customs until you pay the relevant import tax and associated handling fees - please consider this at time of purchase.